Frequently Asked Questions:
What are the criteria for eligibility?
- All people who buy Tiva vouchers and activate are eligible to subscribe
- By just sending your money as low as $1 you will jon
Can I do multiple subscriptions?
Yes, multiple subscriptions of more than one pack per person / family is allowed.
Can I buy for friend?
Yes you can buy or top up any insurance pack for a friend at any point in time via your phone by
just dialing *126*friends number*$amount# then Send. Your friend automatically will be registered
in case he has no insurance with us or if he/she has, his balance will automatically be added
Can I share my purchased Pack balance with someone?
Yes, but only funds in your Tiva wallet which are not yet activated. If your insurance has been
activated; you cant share with anyone.
What are the payment options?
There are three main payment options for a Customer to choose when buying a pack. 1. Mobile
Payment 2. Tiva voucher and 3. Via Tiva vendors 4. Tiva App
These options are available based on the choice of the customer by a Example by just sending $1/$5
or any amount of your choice or full amount and send to our Mpesa #705 989 77689 automatically
your account will be registered if it’s the first time or if it’s the second time, automatically
your recharged amount will be deposited in your Tiva wallet. Or option 2. Just buy our topup
vouchers in your street and if you have Vodacom, mtn, airtel or zantel just dial *120*number PIN#
Send automatically you will be registered or your account to be topped up.
What is the pack validity?
The balance in your wallet can stay as longer you want but once you activate your insurance
package; your packe covered 12 months
Can I carryover my package remaining from this year to
the next?
For activated insurance package – the answer is NO. But for your wallet insurance credits or
top-ups; YES can be carried to the next year or to be used for the next year insurance activation
package.
What are the channels to buy the packs?
There are five channels
1. Mobile money payments – Send any amount or full to our number – Mpesa 075 52 6363, MTN: 89 52
36252
2. Buy or pay for your Tiva subscription by your banking cards visa, mastercard direct by clicking
this here. or
3. Subscribe by buying Tiva topups vouchers at your favorite mom&pop store
4. Pay via Tiva app on your mobile
How do I check balance for my activated pack?
To check your balance; dial *121#
Can I use my Tiva Personal pack for out of the
country treatment?
Tiva is an international brand; Click here is the list of
countries you can use your Tiva Zambia Personal insurance package
Can I use My Tiva Insurance packages to the hospital
which is not in your network?
Tiva is on a mission to help modernize every hospital and bring health access to communities
where there is not access to hospital.
Contact us before getting treatment at a hospital which is
not in our network.